Neal's Garage

Amy 2 months ago

Scheduled for 60k service. Car was serviced and completed without issue. Reasonable cost. Nice desk staff. Have used Neal’s before, and will continue to patronize them.

warren 4 months ago

Went multiple times. Every time felt sort of screwed last time was the charm. I asked for an inspection on a car I had at the time. I asked what the price would be. Tall guy said $130. Came in the following day the short guy says $230. I said why. He says “my guy has to get back because he moved the engine” … I paid and never went back. No Vaseline

dongdong R 6 months ago

I brought my 2017 BMW X1 to Neal's Garage for a fluid leak. They inspected the car and replaced the oil cooler. After the repair, the car was still leaking, so I returned for a warranty fix, and they replaced an O‑ring for the upper coolant hose. Even after that, the leak continued. At that point, I no longer felt confident they could diagnose the issue, so I took the car to another mechanic. The second shop identified the actual source of the leak: a broken plastic piece on the oil filter housing where the oil cooler connects. They replaced the entire oil filter housing assembly, and the leak was resolved. From this, I realized that the incorrect part had been replaced initially. Based on what I learned, the plastic housing is the common failure point, not the metal cooler itself. Many mechanics recommend replacing the full housing to stop leaks. When I asked Neal’s Garage for a refund, they refused and told me I should bring the car back again under their warranty. However, after two unsuccessful repair attempts, I didn’t feel comfortable returning for a third try. At this point, I don’t feel confident trusting them with anything beyond basic maintenance. Photos: These photos sh

Jonathan Arnold 7 months ago

Car dropped off on 11/10/2025 Got back 02/16/2026 Drove a total of 26 miles Dealer 02/23/2026 Got back 03/03/2026 Ac and reservoir 03/05/2026 Neals garage in durham Misdiagnosed issue. Botched recommended repair. Held vehicle for 2 months before starting additional repairs needed from botched recommended repair. Expected full payment for original service, additional repairs and 3rd service which I wasn't made aware of until picking vehicle up. To their credit, they did meet me half way on price for everything after first service. Vehicle repair not completed correctly so I had to take vehicle to dealership for additional repairs to finish their repairs. AC was not working(compressor unplugged) easy fix Coolant reservoir not reinstalled during repairs so coolant was spraying on engine compartment and only noticed because AC wasn't working. Basically took it in to be diagnosed, turned into $1600 fix. That turned into a 3month repair which they tried charging $4200(only charged $2100) additional and threw an alternator in for $700(they took that off entirely) Had to go to dealer cause car was running worse when I left than when I originally brought it in. That cost an additional $

Ruchin Raj a year ago

So state inspection time was coming up and my car had been showing me the check engine like (aka “you shall not pass”). Donnie and the team at Neal’s have been amazing! Navigating the multiple repairs, diagnostics, and DMV was extremely painful, but I can’t say how much I want to thank Donnie for putting in the countless hours they did to keep my beater car up and running (for a relatively little amount of money).